Policies

Prepaid Rate:
All reservations are prepaid at time of booking. Rooms are held until check-out time the day following initial arrival date.

Cancellations & Changes:
Any cancellations will result in 100% penalty for entire stay.

No changes are permitted with prepaid rate.

Early Departures:
No refunds will be given for early departures.

Check-In & Check-Out:
Our check-in time is at 3:00pm and check-out is at 10:00am

Your Privacy:
For security purposes, you will be asked to provide a valid government or provincial issued photo ID at check-in.

Castle Landing follows all Government guidelines in relation to Guests privacy.

Smoking Policy:
Castle Landing is a smoke free establishment.

Room Occupancy Policy:
Guest Suites must not exceed occupancy level. If numbers increase from original reservation additional charges may apply additional guests.

Hotel Sur-Charge:
Please note each room per day will be charged a $9.99 CAD surcharge at time of booking. If by third party will be charged at check out.